Did I get bad home service? A break down on what to do

What to do after receiving bad home service

Being a homeowner can be stressful, especially when you are buying a house in the Greater Vancouver area and it is the most significant investment, and like any other investment, you do not want it to lose value.

Maintaining a house can be very demanding, time and energy-consuming. In some cases, when a task is over your technical skillset, you might want to delegate and let a professional deal with it.

Hiring a company or tradesman can be a stressful and daunting task. You have to do your research and shop around, read reviews and ask neighbours.

After making up your mind, you need to decide and hope you made the right decision.

Saturated market

Let’s face it. If there is money to be made in any field, there will be individuals who would do anything to take your hard-earned money.

Like everything in life, there is the good and the bad, knowledgeable technician and some who are just faking it and providing a temporary patch and not a solution.

If a particular niche is saturated, there is a bigger chance of getting yourself into a lousy experience.

Some companies or individuals would even go the extra length and get fake reviews, advertise low prices and bait you in. Or, in the worse case, won’t even solve your problem but will still charge you.

But you were here only for five minutes!

In the service industry, the following sentence, “But you were here only for five minutes,” has a lot of weight to it. A customer who only sees their end might seem to pay 65-120$ only for a service call that might end in several minutes.

So how come the service price is so high?

To answer this question, I will have to break down the costs of having a professional technician to your doorstep.

Overhead: A company would have either an office or a storage/warehouse

Payroll: Dispatcher, office coordinator and warehouse employees are all in the back-end to make sure the tech will get to your doorstep with all the parts needed

Insurance: General liability insurance, workers comp

Advertising: If the market is saturated, the costs of advertising can skyrocket!

Also, there are tech travel time, gas and much more expenses that are involved in just getting the tech to your doorstep

The bottom line was the problem fixed and what is the quality of the repair or installation and the service 

Quality and the technical aspect of the service

In the last paragraph, I covered the costs involved to get a technician to your doorstep; now I will cover the service’s quality aspect.

The rates of the company can be on the higher or lower end, you could pay for high-end service or high-end parts, or sometimes just for an emergency callout.

But when it comes to quality, it should be consistent and par with industry standards whatever the industry is let be garage doors, HVAC, plumbing, electrical, or entry systems.

The standard is the same, but technicians are different no matter what a company will advertise or what they will tell you over the phone, every company has the good techs and the not so good ones.

Sometimes even the good techs can have a long day or bad one. If you happen to get the wrong or low-quality service in most cases, it will not be the company’s indicator and just a single case, and the company will compensate you for the poor expirience if they stand behind their customers.

But to put the company to the test you should call and ask for an additional service when it is under warranty, when it is in the warranty period this is a callback.

A good company will stand behind a bad technician or bad service. On the other hand, some will make excuses and will try to “void” the warranty.


The verdict

Bad service happens and will happen, but don’t be quick to put the hammer down, most companies will try to solve a hairy situation and fix their mistakes or the mistakes of their employees.  

Try to stick to an established company and avoid the new player that is lowballing an industry, he might be gone when you need him.


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  • Addresses:
    1333 W 13th Ave #205,
    Vancouver, BC V6H 0A4
    3102 Windsor Gate #3003,
    Coquitlam, BC V3B 0J3
  • Phone:
    +1 604 313 0108

Reviews For Titan Garage Doors Coquitlam

Christopher Jones
Christopher Jones
04:41 09 Feb 20
My old garage door opener failed on Saturday afternoon. I called Titan Garage Doors in Coquitlam and was amazed to... learn that they could have someone available to look at it that day. Technician Adam was at my door shortly after 6:00 pm. An hour and a half later, I had a brand new opener installed, the spring rebalanced, and door joints lubricated. I was very pleased with the prompt and professional service. Titan will be my “go to” for all of my garage door needs going forward.read more
Simon Hardy-Francis
Simon Hardy-Francis
02:08 17 Jan 20
One of our two, relatively new, garage door springs broke after about 5 years. So googled and found Titan Garage Doors... to fix it. They turned up same day within 1.5 hours to fix it. Alex, the technician was a super nice and super skillful guy, and it was obvious he had done the job countless times. He had to work in cramped conditions because the cars were struck in the garage, but he did a great job. The final price for two new springs was C$420 including tax. I'm only taking a star off because the person on the phone initially -- not Alex -- said a different price range; $150 to $250 ish. They must replace pairs of springs all day long... so why not just quote the real prices charged over the phone? Summary: Loved Alex. Hated the phone person in retrospect.read more
Chris M
Chris M
20:37 31 Dec 19
Needed a new spring replacement. I was able to make an appointment same day and the technician was excellent. Great... customer service and stayed true to their estimate that was quoted over the phone. I would use them again.read more
Kevin S
Kevin S
23:07 28 Dec 19
My garage door spring snapped. Called these guys first thing in the morning. When the mechanic arrived 30 minutes... later, I was anticipating getting ridiculous quote like those locksmith scam (paid $260 for 1 minute of job because locksmith knows you are desperate about getting locked out). Later I realized garage door repair isn’t the same as locksmith. I was given a reasonable quote for one hour of labour and it includes the price of the spring. After the mechanic got the door fixed, I was able to pay by credit card and was given a receipt. And on top of that, there is warranty for their repair work. I hope I don’t have to called them any time soon, but if I have to I will. Highly recommended.read more
David Ronald
David Ronald
20:21 14 Dec 19
Customer service phone response was excellent. Service tech , Alex, arrived promptly, surveyed the issue, provided... options , made adjustments and debriefed very professionally. Management of payment was fast and fair. This was an overall excellent experience.read more
Rob C
Rob C
02:54 11 Dec 19
Very prompt service. The technician, Eli, was pleasant, courteous and professional. He assessed the problem that we... were having with our garage door opener, opened the unit up and showed me the parts that had failed. Upon my approval of his price quotation, he went to work replacing the defective/failed part which I was pleased to find out that he carried in his vehicle. Very happy with the experience and highly recommend this technician and the company.read more
Bebe Z
Bebe Z
04:37 10 Dec 19
We're very happy with the service. Dan did a great job fixing our garage door. He also updated all rollers and... installed door seals on the sides and top. Would recommend to anyone who needs their garage door fixed or serviced.read more
Patrick Wright
Patrick Wright
01:49 26 Nov 19
I would NOT recommend this company! We called Titan to come and do a service, maintenance and any necessary repair on... our garage door. The technician showed up, spent maybe 10 minutes at our place, balanced the door, took his $120 bucks and basically that was it. We asked if there was anything else that needed to be done and we were told no. Our installer arrived the next day and we were told that some of the rollers and hinges would need to be replaced prior to the installation of our new garage door opener. We were not told by Titan that any of this needed to be done. Titan returned the next day to give us a quote for the rollers and hinges... They quoted $40 dollars for each hinge, and $15 per roller. We have 12 hinges/rollers! At this rate, we'd be better off buying a whole new door! We had another company come in and replace only what was broken for a fraction of the cost and they did an amazing job I would not recommend this company, unless you have money to burn and want to overspend!read more
Rennie Durgapershad
Rennie Durgapershad
22:48 02 Nov 19
This was great and most expeditious service. The installer Adam was great and knowledgeable. Impressed with speed of... the service!read more
Chris Adamson
Chris Adamson
18:16 18 Oct 19
I am very happy with the service. Adam from Titan Doors did a great job fixing my garage door. He found the problem... right away (broken spring) and replaced the part quickly which he already had with him. Arrived within half an hour of me calling at 9 in the morning and fixed it all before 11am! Garage opens smoother and quieter than it did before! Thank you!!read more
Keni Casti
Keni Casti
23:38 01 Oct 19
We had Mario respond fast, (within the hour) he was very professional and friendly. He did excellent work and explained... step by step everything that was repaired. Excellent all around.read more
Frances Jans
Frances Jans
18:38 29 Aug 19
Convenient, called last night with a garage door issue, made an appointment for between 8-9am the next morning. Kim and... his team showed promptly within the time frame given, and completed within the hour. I would recommend this company.read more
Sarabjit Sehmi
Sarabjit Sehmi
01:15 29 Aug 19
Excellent service provided today along with the parts supplied. Best people to deal with regarding the repairs of any... garage doors requirements. Called them in an hour and were at my house within the specified time. Recommend this company for any repair needs.read more
Flora Lai
Flora Lai
20:45 26 Aug 19
These guys are great. They worked hard. Polite and nice. It is a good job.
Farid Jamal
Farid Jamal
21:11 04 Jul 19
These guys were great for speed and quality of service . They came in the first part of time window provided, reviewed... the work, provided a quote, which was just as well, as the their dispatcher had provided much lower quotes, I was happy with the quote and recommendations and they proceeded with the job. They were efficient, courteous and clean.. I would not only use them again, but also highly recommend them.read more
Sonia Workman
Sonia Workman
23:11 02 Jul 19
Garage door busted today and Kim was here within an hour and even called to let me know he was running a bit late so I... was waiting around. Was fast, efficient and thorough! Even fixed something else that I didn't notice. Would definitely recommend Kim and his services to anyone that needs any sort of garage door repair!!!!read more
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